A1

A1 - ITIL Service Management Essentials

Duration	3 days. Wednesday 30/6 09.00-18.00, Tuesday 8.00-10.30AM, Wednesday 8.00-10.30AM
Free Certification	Professional qualification: The ISEB/EXIN Foundation Certificate in IT Service Management qualification. The examination is a 1-hour multiple-choice paper, taken at the end of the course during bITa Europe
Provider	Fox IT (www.fox-it.net), with headquarters in Woking, UK and Philadelphia, USA, is the authority in IT Service Management. With over 50 Service and System Management professionals in the UK and Europe, Fox IT provides an extensive and industry renowned range of Service Management education and implementation services. The company has served over 500 companies and trained over 20,000 delegates in 30 different countries, in 6 languages, with an industry pass rate consistently above the global averages. A recognised leader in the international Service Management community, Fox IT has been involved with the practical application of Service Management concepts and practices since 1981 and has been instrumental in the development of ITIL since its inception, including authoring many of the associated books
Max. participants	15
Price	GBP 350 (excl. VAT)
Description	Course This course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL Service Delivery and Service Support Processes and implementation guidance. It also prepares delegates for the ISEB Foundation Certificate Examination. Objectives: The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can beadopted and adapted within their own organisations. Who should attend? This course is for IT Managers and Practitioners involved in the delivery and support of business-focused IT services and who require a detailedinsight .

Register for this course

*Name Organisation:**
*Address:**
*ZIP/Postal Code:**
*City:**
State/Province:
*Country:**
Website:
*Phone Number:**
*Fax Number: VAT Number:**

Participant :
Job title :
e-mail address :

Subscription fee

Euro 615 = GBP 416.5 (GBP 350 + VAT/TVA € 66.5)

Payment Method:

Online payment (On secure server and will be processed in Euros (€))

Credit card payments will be processed promptly by our Secure Server.
You will be taken to the secure server by clicking on the submit button once you have filled out this form.

We accept:

Check (made payable to Bolwerk Communications B.V. Bloemendaal, add €25 administration cost).

Mail to:
Noorderstationsweg 15
2061 HG Bloemendaal
The Netherlands

Please bill me (add €25 administration cost

Billing Address if different from registrant address:

For more information on bITa Europe 2003 call +31 23 534 6966 or
fax us at +31 23 534 6967, e-mail us at info@bita-europe.com