B4

B4 - Service Management in Action (SMIA) (Business simulation course)

Duration	1 day. Wednesday 30/6 - 09.00-17.00
Provider	Fox IT (www.fox-it.net), with headquarters in Woking, UK and Philadelphia, USA, is the authority in IT Service Management. With over 50 Service and System Management professionals in the UK and Europe, Fox IT provides an extensive and industry renowned range of Service Management education and implementation services. The company has served over 500 companies and trained over 20,000 delegates in 30 different countries, in 6 languages, with an industry pass rate consistently above the global averages. A recognised leader in the international Service Management community, Fox IT has been involved with the practical application of Service Management concepts and practices since 1981 and has been instrumental in the development of ITIL since its inception, including authoring many of the associated books
Max. participants	15
Price	GBP 250 (excl. VAT)
Description	Course Service Management In Action (SMIA) is an innovative business simulation course that provides delegates with practical experience of aligning business and technology processes. During a lively and energetic day, teams of delegates 'manage their own business' and experience for themselves how improved processes result in improved business profitability Objectives: To provide delegates with practical experience of how the alignment of business and IT processes, underpinned by good team working, can make a significant contribution to increased business efficiency and effectiveness Who should attend? SMIA is aimed at all levels and functions within an IT services operation and business staff whose roles depends on and interface with the ITservices team

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Euro 450 = GBP 297.50 (GBP 250 + VAT/TVA € 38)

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