Fox IT (www.fox-it.net), with headquarters in Woking, UK and Philadelphia, USA, is the authority in IT Service Management. With over 50 Service and System Management professionals in the UK and Europe, Fox IT provides an extensive and industry renowned range of Service Management education and implementation services. The company has served over 500 companies and trained over 20,000 delegates in 30 different countries, in 6 languages, with an industry pass rate consistently above the global averages.

A recognised leader in the international Service Management community, Fox IT has been involved with the practical application of Service Management concepts and practices since 1981 and has been instrumental in the development of ITIL since its inception, including authoring many of the associated books

Course
The course provides a general introduction to what is IT Service Management and how it can contribute to Business/IT alignment
Objectives: To increase awareness of the need for change in service provision in order that it is aligned to business drivers and obtain commitment to implementing a Service Management culture. The course helps remove barriers and conflict, promoting the need to work together to the overall benefit of the core business.
Who should attend? The course is aimed at all levels and functions within the total IT service development and provision life cycle. It is also of value to business customers/users that need to interface with the IT department