July 1^st 2004

09.00 –18.30

Exhibition

Plenary Sessions (for more details download the programme brochure in PDF format)

10.45

How to govern IT in the Public Domain
John Grogan MP, Labour Member of Parliament for Selby

11.00

IT Professionals should get their act together
David Clark, CEO BCS. The British Computer Society (BCS) is the industry body for IT professionals, and a Chartered Engineering Institution for Information Technology (IT). With
members in over 100 countries around the world, the BCS is the leading professional and learned Society in the field of computers and information systems

11.20

Coffee Break

11.40

IT decisions IT people should not make
Peter G.W. Keen, chairman of Keen Innovations (formerly known as The International Center for Information Technologies, USA), a senior fellow of Differentis, a European B2B consultancy and a distinguished visiting professor at Delft Top Tech, School of Executive Education at Delft University of Technology

12.20

The happy marriage of IT Governance and Business/IT Alignment
Frank Grift, CEO, Quint Wellington Redwood, The Netherlands

13.00

Lunch Break

Track 1

Track 2

14.15

Chairman Tjerk Feenstra, manager Professional Services HP, Germany

14.15

Introduction by Chairman Claude Durand, Development Director and CTO, Osiatis, France

14.25

Does business/IT alignment really matter? I doubt!
Rik Maes, professor in Information and Communication Management at the University of
Amsterdam, The Netherlands

14.25

Outsourcing: is their still a life for the retained organisation?
Frank Grift, CEO, Quint Wellington Redwood, The Netherlands

15.00

15.00

Outsourcing: how to make it more mature?
Claude Durand (Osiatis) will start this session with a hands-on presentation. With help from panelists like Frank Grift (Quint), Jan van Bon (ITSM portal), Steve Ingall (Fox-it) and John Gibert (BE-ST) and some invited IT Directors (to be announced) presenting international case studies, he will conduct an effort to understand the various needs and to develop interpretive guidance

15.30

Real Time Infrastructure Technologies (RTI)
Shifting the boundaries –Chaired by Shiralee Rawsthorne-Houghton, Service Management Specialty Manager, Sun Microsystems. Contributions from SUN, IBM and HP.
RTI challenges some of the longstanding organisational and cultural rules surrounding the use of IT

16.10

Tea Break

16.10

Tea Break

16.30

Round Table – Business/IT Alignment; yet another leadership problem?
Introduction lecture by Rosan Gompers, senior consultant, Quint Wellington Redwood and special presentation ‘How to organize IT for success (Vernon Lloyd, Fox-IT) Panelists are Frank Grift (Quint), Raymond Slot (Capgemini), Rik Maes (UvA), Tjerk Feenstra (HP), Peter Keen (Delft Top Tech), John Gibert (BE-ST)

16.30

Round Table 2 – How should IT be governed? And what do we mean by IT governance?
Steve Ingall, senior consultant Fox-IT, will open this Round Table with a thesis on Corporate Governance and IT Service Management. Jan van Bon, Director of ITSM Portal, will introduce members of an international project group. Other panellists are Claude Durand, Tony Goodwin (Remedy) and Jonathan Kelly, Enterprise Solutions
Leader, NetworkD

17.30

18.30

Closing day 1

July 2^nd 2004

10.00 –16.00–16.00

Exhibition

Plenary Sessions

10.00

Chairman Peter Armstrong, BMC Remedy

10.05

Leadership and communication skills to create stronger Business/IT Alignment
Per Cedergren, Managing Partner, Krauthammer International, Sweden

10.45

11.25

Coffee break

11.45

The issues and nuances of Demand Management
Fred van Leeuwen, DCE Consultants

12.30

Lunch Break

Track 1

Track 2

14.00

Introduction
Chairman to be announced

14.00

Introduction by Chairman Aidan Lawes (CEO ITSMF) UK

14.05

14.05

14.40

Round Table 3: The do’s and dont’s of Business Process Management
The panelists – David Kavanagh (Remedy), Per Cedergren (Krauthammer Int.), Jan Duffy (IDC), To be announced (LogicaCMG), Steve Ingall (Fox-it) and Jonathan Kelly, Enterprise Solutions Leader, NetworkD– draw on years of experience and research to address the opportunities and challenges. The audience will be encouraged to participate in the discussions

14.55

Procurement procedures: can a model help accelerate development?
A joint-presentation by Denis Verhoef, Senior Partner, Ordina, The Netherlands and invited is Mark Gibbons (BT, UK)

This session continues with:
Round Table 4 – Procurement procedures: Are legislation and IT Governance also effective catalysts for development?

Moderator John Grogan (MP); panellists are Claude Durand (Osiatis), Mark Gibbons (BT), Ken Turbitt (Remedy), Jan van Bon (ITSM-portal), Frank Grift (Quint), Denis Verhoef and Vernon Lloyd (Fox-it)

15.20

15.45

Closing of conference

16.15

Farewell party in the House of Commons